Maximum resources availability and increased end-user productivity

End-User Services

Under a solid IT governance basis, TIVIT’s End-User Services rely on agility, flexibility and experience in large-scale operations management.

In order to maximize the availability of resources and user productivity, TIVIT’s End-User Services are organized in three areas: Service Desk, Field Service and Device Management.

All these services are supported by a team specialized in Processes and Planning, besides the company’s ITSM framework named MOGIT (from the Portuguese acronym Metodologia Otimizada de Gestão Integrada TIVIT – which is TIVIT’s Optimized Methodology for Integrated Management).

IT_Service_ENG

Numbers

15+ million Service Desk requests supported annually.
420,000+ Field Service requests resolved per year.
95% of eligible incidents resolved upon first contact.
150,000+ ERP users supported.

Competitive Advantages

Support
TIVIT has the largest Support Center operation in the world with SCA (Support Center Analyst) and SCM (Support Center Manager) certified professionals, according to HDI Brazil.
Innovation
Innovation and convenience provided to the user though automated solutions.
Multi-language
Multi-language support with coverage in Latin America.

Contact Info

Phone: 55 11 3757-2222
E-Mail: contato@tivit.com.br

Click to Contact

Share

Tags

banner_adv_MOBILIDADE