Under a solid IT governance basis, TIVIT’s End-User Services rely on agility, flexibility and experience in large-scale operations management.
In order to maximize the availability of resources and user productivity, TIVIT’s End-User Services are organized in three areas: Service Desk, Field Service and Device Management.
All these services are supported by a team specialized in Processes and Planning, besides the company’s ITSM framework named MOGIT (from the Portuguese acronym Metodologia Otimizada de Gestão Integrada TIVIT – which is TIVIT’s Optimized Methodology for Integrated Management).
15+ million Service Desk requests supported annually.
420,000+ Field Service requests resolved per year.
95% of eligible incidents resolved upon first contact.
150,000+ ERP users supported.
Phone: 55 11 3757-2222